Terms & Conditions of Purchase Tanya Majied

Terms of Conditions of Purchase

Introduction: Buyer agrees to the terms and conditions outlined in this agreement (”Agreement”) with respect to the goods, services and information provided by and through your purchase of any SilvHer Crown item. This Agreement constitutes the entire and only agreement between the Company and the Buyer and supersedes any and all prior or contemporaneous agreements representations, warranties and understandings with respect to the goods, services and information provided by the Company.

Buyer agrees to review this Agreement prior to the Initial Consultation and prior to purchasing anything. Purchase of a good or service shall be deemed acceptance of this Agreement and an understanding of the terms set forth herein

Payment Policy for Customized Purchases

  1. INITIAL CONSULTATION FEE: There is a NON-REFUNDABLE $150.00 consultation fee (“Consultation Fee”). It shall be applied to the price of any wig purchased. The Initial Consultation Fee is non-refundable and is consideration for the time spent in discussing any wig purchase.
  2. DEPOSIT: After the Initial Consultation and payment of the Initial Consultation Fee, when purchasing a new wig, there is a fifty percent (50%) Deposit for any wig. The Deposit is NON-REFUNDABLE.
  3. FINAL PAYMENT: Final Payment shall be made to SilvHer Crown upon product completion.
  4. TAXES: All wig options are priced without accounting for taxes which are jurisdiction dependent. The minimum combined sales tax rate for Houston, Texas is 8.25%. This is the total of state, county and city sales tax rates. The Texas sales tax rate is currently 6.25%. The County sales tax rate is 0%. The Houston sales tax rate is 1%.

Payment: Buyer represents and warrants that (i) the credit card information supplied is true, complete and correct and (ii) charges incurred by the Buyer will be honored by the Buyer’s credit card company and (iii) Buyer shall pay any charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes and fees and (iv) Buyer will not cancel any credit cards on file with SilvHer Crown during the pendency of this Agreement. Buyer shall be responsible for all charges incurred through the use of credit card authorization to the Company.

Buyer shall not reverse any fees from the credit card; but, in the event of any disagreement, will apply the Notice/Choice of Law/Forum section of this Agreement.

Any such reversal of payment shall be deemed a breach of this Agreement and shall be immediately actionable.

Customized Wigs: Color/Style/Quality

Buyer understands that customized SilvHer Crown are specialty items made to order, with specifications to size, shape, quality, style and gray composition.  Buyer understands that SilvHer Crown uses only the highest quality natural human hair, and synthetic fiber.  The Buyer must keep in mind that natural human hair is subject to the nuances of the medium. 

While SilvHer Crown shall endeavor to make each SilvHer Crown to the Buyer’s exact and precise specifications, including but not limited to gray composition, style and length, for SilvHer Crowns made with natural human hair there can be slight variations in the gray just as there would be if the hair were to be Buyer’s own natural hair. The gray can oxidize with time, just as human hair and should be understood in that context. The style can change slightly due to weather conditions, changes of season and all variables that affect human hair. As such SilvHer Crown reserves the right to charge Buyer for any changes to gray composition or length of an ordered item beyond 90 days post-delivery, subject to the Product Warranty. 

Buyer agrees and understands that Buyer’s approval for Buyer’s SilvHer Crown is of high importance to the Company and satisfaction is guaranteed to the extent of and subject to the terms of this Agreement, the Product Warranty and the Return Policy.

Product Warranty

At SilvHer Crown, our goal is to provide our customers with the highest quality products and customer satisfaction is paramount and our number one priority. All of the items created SilvHer Crown are inspected multiple times before dispatch to ensure the highest quality and craftsmanship and therefore a pleasant shopping experience.

Our professional Customer Support Team is at your service.

SilvHer Crown guarantees the workmanship and craftsmanship of each final product for the first 90 days post-delivery against any wear and tear related to the normal use. In the event of damage, SilvHer Crown will repair any item free of charge, if the damage occurs after the first 90 days post-delivery, Buyers can request our Crown Repair service.    

Repair Policy

  1. Any kind of repair that is needed within the first six (6 ) months of receipt of the Final Product or other hair item will be free of charge including:
    1. Removal of Wefts
    2. Service to add Wefts is free of charge.  Any additions of Wefts will be charged to Buyer
    3. Composition Modifications, provided however, that these modifications are not material alterations of the color
    4. Lace Adjustments
  2. Any work which alters the defining details of the hair items is NOT INCLUDED. Such work includes but is not limited to:
    1. Lengthening
    2. Extending Lace
    3. Any Repair that was not explicitly discussed at the time of the purchase of the item.
    4. Any new color not decided at the time of purchase (“Material Alteration”)

WARRANTY SPECIFICALLY DOES NOT INCLUDE THE FOLLOWING:

  1. Washes and Sets are NOT included in the Warranty but can be ordered and paid for separately.  Buyers are also able to sign up for Wig upkeep through SilvHer Crown’s Standard and Platinum Crown Care packages.
  2. Servicing of SilvHer Crown products by anyone other than SilvHer Crown shall VOID THE WARRANTY IN ITS ENTIRETY
  3. Any physical damage to the wig caused by negligence, improper care or attempts at changing or altering the wig outside of SilvHer Crown will VOID THE WARRANTY IN ITS ENTIRETY

Severability

Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties; and the remaining portions shall remain unaltered and in full force and effect. To the extent that anything in this Agreement is in conflict with any information provided on the company’s website, this Agreement shall take precedence. Failure of SilvHer Crown to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor a waiver of the right to enforce such provision. By placing an order for a wig or any product with SilvHer Crown, you are agreeing to the terms of this Agreement with full clarity and understanding.